Support
Help / FAQ
A lightweight alpha help center for the questions artists and early fans are most likely to hit first.
How do uploads go live?
New releases enter processing first. An admin reviews them, then marks them live so they appear in discovery and can trigger follower notifications.
How does artist growth work?
Growth is based on visible follower count, monthly listeners, account age, and verification. The ladder is Seed, Sprout, Bloom, Harvest, and Alumni.
Can artists still use fan features?
Yes. Every HeyStack account is a fan first. Artist mode adds creator tools on top of the same account.
What are playlists?
Playlists are shareable, curator-ordered collections of tracks. You can keep them private as personal queues or make them public taste signals during alpha.
Quick links
Need a next step?
These routes cover the most common alpha needs.